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Troubleshooting and FAQ

This page intends to create a wiki with the most common sources of troubleshooting. Check it first if you experience a problem using Tortle Ninja.

Is there a mobile version of Tortle Ninja?

The mobile version of Tortle Ninja is almost ready to launch! Soon, you'll be able to access Tortle from any mobile device. How exciting is that?

Is it possible to access Version 1.0 of Tortle Ninja?

To access Version 1, go to tortle.ninja and on our dashboard page. You will see the "Access to Version 1.0" option in the lower left section of our page.

My UX looks a bit strange. How can I fix it?

Tortle Ninja developers frequently change the UX, sometimes multiple times per week. This can result in certain components being stored on your computer's local storage. To clear this, press F12 on your computer, then navigate to Application > Local Storage, then clear it. This will remove all old data.

Why is my withdrawal taking so long?

Tortle sometimes bundles over 100 transactions into one, creating a large transaction that may not fit in the first blocks that the blockchain is mining. As a result, transactions may sometimes take a few extra seconds to process. However, Tortle users save a significant amount of gas fees in return.

I got the "Error while retrieving data" message on a farm metric. How can I fix it?

That error is related to some RPCs on Fantom. Tortle uses data to calculate its KPIs, but there are some RPCs that don't provide the necessary information. In that case, we suggest changing to another RPC provider.
Our recommended provider is https://rpcapi.fantom.network. To change the provider, go to Settings in your wallet.

I encountered an error while trying to connect my wallet "Login Error: Timestamp is too old", What should I do?

To troubleshoot this issue, it's important to ensure that your device's time is accurate, and don't forget to clear your cache and reload your page too. Even a minor deviation of a few minutes from the correct time can result in this problem.

Any airdrops soon?

To be the first to know about our incoming airdrops, please join our Telegram channel. We also announce official airdrops through our other social media channels, such as Twitter and Discord. Keep an eye on our social media channels for the latest updates.

Is there any tutorials available?

On our Youtube channel, you can find various tutorials on how to use Tortle Ninja. We are also launching a series of shorts that will teach you all about our platform. Check out our Youtube channel!