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Troubleshooting

This page intends to create a wiki with most common sources of Troubleshooting, check it first if you experience a problem with Tortle Ninja
How does "Try to avoid liquidation" work?
This feature is only available on a Combo Trigger related to a Perpetual Dex position. The feature allows us to execute a secondary Combo trigger that will close the position automatically when the risk of liquidation is high, and send it to the next node.
To do this, we use a formula that take as reference the entry price and the liquidation price provided by GMX.
For Long Positions:
liquidationPrice + ((entryPriceUSD - liquidationPrice) * PERCENTAGE_THRESHOLD)
For Short Positions:
liquidationPrice - ((liquidationPrice - entryPriceUSD) *PERCENTAGE_THRESHOLD)
PERCENTAGE_THRESHOLD= 0.2.

Does this feature always work?

In general, this feature works extremely well and recovers an important part of your principal. In our internal tests, it has been successful more than 9 out of 10 times. However, it doesn't always work. Our system relies on Chainlink price feeds, and our oracle is not easy to manipulate. However, price action often moves faster than the oracle. If there is a sudden market movement that surpasses the liquidation price before the Chainlink oracle gives us our exit price, the operation will be liquidated by GMX and the position will be automatically closed.

What can I do to prevent this and be safer?

You can create an additional trigger that will close the position based on a condition using our Price Feeds Combo trigger. This will allow you to exit the position when the oracle dictates a certain asset price. You can adjust the level of risk you want to assume manually, creating another layer of protection in addition to what we already provide.
To create another layer of protection just setup the Close position Trigger manually, at the price you prefer.
Is it possible to access Version 1.0 of Tortle Ninja?
To access Version 1, go to tortle.ninja and on our dashboard page. You will see the "Access to Version 1.0" option in the lower left section of our page.
My UX looks a bit strange. How can I fix it?
Tortle Ninja developers frequently change the UX, sometimes multiple times per week. This can result in certain components being stored on your computer's local storage. To clear this, press F12 on your computer, then navigate to Application > Local Storage, then clear it. This will remove all old data.
Why is my withdrawal taking so long?
Tortle sometimes bundles over 100 transactions into one, creating a large transaction that may not fit in the first blocks that the blockchain is mining. As a result, transactions may sometimes take a few extra seconds to process. However, Tortle users save a significant amount of gas fees in return.
I got the "Error while retrieving data" message on a farm metric. How can I fix it?
That error is related to some RPCs on Fantom. Tortle uses data to calculate its KPIs, but there are some RPCs that don't provide the necessary information. In that case, we suggest changing to another RPC provider.
Our recommended provider is https://rpcapi.fantom.network. To change the provider, go to Settings in your wallet.
I encountered an error while trying to connect my wallet "Login Error: Timestamp is too old", What should I do?
To troubleshoot this issue, it's important to ensure that your device's time is accurate, and don't forget to clear your cache and reload your page too. Even a minor deviation of a few minutes from the correct time can result in this problem.
I received a warning saying “The transaction was reverted by the network”. What does it mean ?
It seems like you've encountered an error when gas estimation fails. Don't worry, this happens when gas estimation is not successful before executing a transaction. Sometimes, network congestion can cause this problem. If you're experiencing this issue, just wait a few minutes and try again when the network conditions are better.